Replacement Policy

• Wrong or Disconnected Number
• Duplicate Vantage Lead
• Outside Purchased States
• Clearly Falsified Contact Information

Every replacement request is individually reviewed by the Vantage team before it is approved. Approval is not automatic. We check the lead record, the submission data and the purchased criteria against the reason given.

Open the lead in your Vantage portal and select Request Replacement. Choose a reason and add an optional explanation. The lead is marked Replacement Pending while under review.

Requests must be submitted within 7 days of lead delivery so the details can be verified accurately. Requests submitted after that window are not eligible.

Replacements cover defective lead data, not sales outcomes. The following are not eligible:

• The consumer is unresponsive or did not answer after reasonable attempts
• The consumer is not interested
• The consumer did not buy or changed their mind
• The consumer already has coverage
• The consumer cannot afford coverage

Approved replacements are issued as a lead credit applied toward a replacement lead in your active allocation — they are not cash refunds. Approved requests appear on the Replacements page in your portal.

Requests may be declined when the lead matches the purchased criteria and the contact information is valid. A reason is recorded with the decision.

The replacement process is the sole remedy for a defective lead. Buyers agree to raise any issue with Vantage and allow the replacement process to run to completion before initiating a payment dispute with their card issuer or bank. Dissatisfaction with lead performance, contact rate or conversion is not a valid basis for a dispute.

A chargeback filed without first completing the replacement process is a breach of the Lead Terms and may result in immediate suspension of the account and forfeiture of any remaining undelivered lead allocation.